Meridium Technologies: Facilitating Hybrid Client Base with Tailor- made Services & Solutions

Sukhjinder Kumar,OwnerOperating a BPO organization can be compared with running a Marathon that should be started slowly and steadily for one to succeed in the longer run. But majority of the SMEs with unrealistic supposition about generating huge revenues invest whole of their capital at one shot and eventually taste financial crunches and draconian failures. The other predominant reasons for this conundrum are the dearth of requisite expertise in setting up germane infrastructure & business processes by SME proprietors. Surmounting these issues with its 15-year industry experience, Meridium Technologies, handholds them with end-to-end services that encompasses everything right from setting up the right infrastructure as per their budget, hiring, training & molding quality manpower, designing & implementing workflow & payment terms to streamlining their merchants in order to ensure them handsome outcomes.

Having an impressive track record of catering to a vast client
network across disparate process providers, Meridium understands the value of leveraging data to enhance sales & serve clients better, and hence it assists clients in developing CRM, proffers integrated easy-to-use & dialing (inbound/outbound dialer) solutions, assures smooth and efficient business operations and aids them in maintaining long term relations with their clients. Due to the nonpareil support and guidance of Sukhjinder Kumar (Asian region Head)and Pradeep Kumar (NA region Head), Meridium comprehends the dearth of technical knowledge in employees of SME call centers (NCR region) and furnishes them with top notch hardware (IP phones, PRI cards, Analog Gateways,& Routers) as per their budget and setup.

Round-the-clock Customer Support
Initially catering to only BPO clients with mere call center services, Meridium due to its strong experience in payment solutions gradually enhanced its products, developed websites and CRMs and evolved into a custom made solution provider even to non-BPO clients. Renowned for rendering round-the-clock and efficient support to its clients, it now stands apart as a one-stop-solution not just for addressing all of their requirements either to start or run the business but also for needs from IT to manpower, infrastructure to management, business process and a lot more. Having 10-year old clients and expanding client base every quarter year, no wonder it
has been supplying voice logger solutions to Jharkhand's jails since three years and helped transform its client YSA Infosolutions from being a small setup to a medium-sized BPO.

While its Canadian and American offices are closely engaged with local agencies to meet compliance regulations and Indian office in procuring the ISO certification, Meridium also owns the essential certifications and licenses like DoT registration/OSP license. To enhance work efficiency, its 35+ employees regularly gather wherein the experienced ones share their knowledge and past cases to freshers and are provided access to limited forums and websites for enriching their skill sets.

With its offices located at New Delhi (HQ), British Columbia and Franklin, Meridium has enhanced its workforce by 20-30 percent and its revenue by 30-35 percent over the last three years and is aiming to enrich its net income by more than 50 percent this year by incorporating more sectors and manpower. Currently engaged in strengthening its cloud infrastructure to provide data backup services to its clients for either free or for a nominal charge, it is also involved in developing tracking system for school going kids. Moreover, its team is executing a pilot project of website launch that involves travel operations aiming to solely cater fellow Indians in U.S. and Canada.