Wachsend: A Trusted Partner for Tech-Oriented & Strategic Offshore Outsourcing

MK Noorani Taj,CEO & MDWith cut-throat competition, businesses are trying to optimize cost, increase operational efficiency by outsourcing services which are non-primary in domestic market or even to other countries.

Factors such as economy of scale, business risk mitigation, cost advantage, utilization improvement, and superior competency are making companies to look out for brands that can best help them to subsist the secondary business activities. With the rise in demand for such services, many business process outsourcing organizations have emerged in India. Among the plentiful of such brands, Wachsend stands out as a prolific services provider with its adherence to tech-driven solutions. Unlike several others, the company has understood that technology is the future and strives to be a strategic partner that can offer long-term and reliable support solutions.

Wachsend prides itself on clear, straightforward systems that simplify the outsourcing process without impacting the desired level of involvement or control. While offering a total solution for BPO Projects, the company believes in the Growing & Increasing power as a major strategy. "As an offshore business partner we assure meticulous execution, complete reliability, and on-time delivery of projects at cost-effective rates," the company claims.

As a one-of-a-kind brand, it grants technology-driven offshore outsourcing
solutions to global establishments. With its huge portfolio of solutions such as BPO (back-office operation, accounts & finance, HR, data processing, vertical support, and others), call Centre (telemarketing/collections/follow-up/lead generation/survey/research/technical support), and IT/ITES, it has created major value for its U.S. & UK customers.

The solutions offered by the company are intended to help clients achieve new levels of profitability while reducing their operating costs. It provides them with value-added workflow by utilizing global resource skillsets and technical facilities. It has not only invested in top-line technologies but also trained its resources to execute every process to maintain maximum retention and meet customer demand. "Given our versatile knowledge base and drive to deliver, we consider no task too large or too small to undertake. We bring the same level of commitment to every project that we take on, enabling you to focus on your core business while we handle all the backend work that goes into its successful operation," says MK NooraniTaj, CEO & MD.

The Silicon City's leading BPO service provider has also expanded its presence with various other offices like Alwachsend Training and Placement Services- Bangalore & Doha-Qatar, Alwachsend Integrated Services, and Fast Food Chain: Asian Kitchen, Bangalore.

Wachsend is a team of young, talented, and enthusiastic professionals. The team includes: MK NooraniTaj (CEO&MD), Abdul (President), Yengareddy (Advisor), Zareen, Zamluni, Nayeem, Saluni (Directors).

The tech-driven company ensures offerings that portray efficiency, quality, economy, and security with data encryption, anti-malware protection, and a firewall. Apart from this, it takes care of information leakage, unauthorized access, and website defacement prevention ­ wapples, to maintain data confidentiality.

The commitment and disruptive nature of the company have made it work with clients such as Apple, Yahoo, and Google, along with telecom/government entities. From five the company now is more than 300 members stronger. It has also pooled around 2500 customer service agents. Advancing further, it is stepping forward by poising technology at the forefront. Wachsend had brought BPO tech spawning global attention.

With an innovative motive, it has put forth unconventional quality monitoring systems. It has a compliance team to ensure the statutory and regulatory complaints and has acquired, ISO 9001:2015, and ISO 27001:2013 certification. Wachsend is Implementing UPI merchant app countrywide. With bright future plans in place, it looks forward to entering INR 51 croreclub by the fiscal year 2021-22.