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Cover Story
End-To-End Services Boosting Business Activities
Worldwide BPO (business process outsourcing) service industry has witnessed staggering growth and it was predicted negative slope gain for this sector. However, like a magical book cover of a professional performer, that changes every cliché prediction made by the audience through outstanding stage performance, even though there has been a sloth growth due to the business disruption caused by the COVID-19 pandemic, where work-from-home (WFH) became the new working norm, the Indian BPO industry, along with the IT sector, is poised to grow by USD 83.6 billion during the 2020-2024 timeline, increasing at a CAGR of 8 percent in the aforesaid period (by Research and Markets). The stats also suggest that India is competent to withstand by the cut-throat competition, and furthermore, there is...
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