In order to keep your customers happy it is important that you solve their queries and doubts as quickly as possible. The ever increasing customer base has made it hard for the companies to redress the grievances of their customers promptly. The inventions of chatbots have revolutionized the field of customer service management. Chatbots are computer programs that can have real conversations. The development of AI has only made chatbots better. Now chatbots can develop a better conversation with the customers based on their doubts and problems. According to the current analysis of Reports and Data, the global chatbot market was valued at USD 1.17 billion in 2018 and is expected to reach USD 10.08 billion by year 2026, at a CAGR of 30.9%. The biggest factor contributing to this growth is the constant connections to social media platforms through smart mobile devices by the customers. The new generation of customers expects intuitive and seamless customer experience. To satisfy these customer demands and to address the increasing competition in the business space, more brands and businesses are turning their focus to build chatbots that can manage customer queries round the clock without any delay. Introduced in 2018 by Srikanth Thirumalasetti and Kamal Kumar Nimmala is Proxzar. Their smart marketing and expertise in AI has helped the company to gain recognition in the industry within this short period of time.

The name Proxzar is unique and it is a combination of Proxy and Czar(authority).

The company has maintained this uniqueness through out their services also. Proxzar develops scalable, budget friendly AI powered chatbots, virtual assistants and enterprise search apps which is accessible anytime from anywhere, any app and any device using Proxzar platform. “Proxies created using Proxzar platform can be accessed not only on websites but they can also be accessed through native mobile apps and further, can be seamlessly integrated into any online messaging platforms like MSN messenger or Content Management Systems (CMS) or Learning Management Systems (LMS) or CRM system”, says Kamal Kumar Nimmala, Founder, Proxzar. Their ease of development and low cost of operations have helped the company to cater to various verticals that include automotive, digital commerce, education, healthcare and discrete manufacturing and the services they offer is as diverse, with the company focusing on online product catalog search, distance learning programs, employee self services and regulatory procedure searches.

Proxzar develops scalable, budget friendly AI powered chatbots, virtual assistants and enterprise search apps which is accessible anytime from anywhere

The company currently targets the B2B market and the biggest advantage of using Proxzar proxies is that they can be trained and integrated into any ERP or structured databases like CMS, LMS or CRM. This integration helps the client’s customer service team to concentrate on relevant content using natural language. The company uses cutting edge technologies from Microsoft, Stanford and Amazon to build proprietary algorithms which increases both the efficiency and effectiveness of their chatbots. The increasing requirements of the clients allowed Proxzar to add additional features to their products which allows the users to integrate their respective proxies directly into their own branded online applications by using the Proxzar API and they can also use the Proxzar platform as a market place for proxies created by end users.

With their hard work and dedication to their craft the company has managed to successfully build v1.0 of the platform and currently Proxzar is marketing it. With the company still in its infancy stage, the founders have big plans for Proxzar. “While it might sound audacious, we want to grandfather Google. We feel that Google has come of age. With information overload on the web, we smell an opportunity to provide specific and authentic responses 24x7 to users on any topic of interest. And, our longterm vision for Proxzar is to move into the B2C space, which is currently being dominated by Google”,sums up Srikanth Thirumalasetti.