The BPO sector has had a huge impact on economic growth and employ-ability of India. On the other hand, with companies concentrating their focus on the core business areas, they now tend to outsource a major portion of their non-core business functions to outsourcing companies. This not just provides them the required times for their business but also ensures that every function of the business is taken care of by an expert at a much affordable price. This many-a-times turn to be the seal of success with less or no need of revisiting the drawing board.

India has earned its due credit in the BPO industry courtesy its skilled manpower and cost benefits it offers compared to other BPO destinations. However, despite this NASSCOM's study mentions that the sector is still in the nascent stage that is constantly looking for ways of improvement. The challenges are more as newer technology intervention every day is a normal for the industry. Hence the industry needs to focus on core competencies and improve efficiency to boost growth. A report by Technavio on IT and BPO services market in India mentions that the industry is poised to grow by $83.6 billion during 2020-2024, growing at a CAGR of eight percent.

Looking at this bright industry, siliconindia Magazine brings to you the story of `10 Most Promising BPO Services Provider ­ 2020' that talks about the challenges, opportunities and services and the future plans of the featured companies. Our team of experts comprising industry veterans and our Editorial Board together shortlisted the names post investigating their service excellence. Read to know more about them and find you perfect match.

Do let us know what you think!