The challenges of integrating peripheral automation with existing systems and processes
Peripheral automation refers to a set of digital initiatives that intelligently leverage an organization's core enterprise records to enable a wide range of interactions within the company while empowering and supporting its members in pursuing their objectives. It acknowledges the importance and lasting nature of core records in any organization, such as those related to customers, products, transactions, employees, items, assets, and more. The approach focuses on accessing, exposing, managing, and updating these core records in ways that align with the unique context of the organization, its purpose, and its users. Operations that involve retrieving and acting upon these records significantly impact the overall efficiency and productivity of the organization. The peripheral automation approach involves building virtually autonomous systems that operate on the periphery of the core records while still maintaining connectivity, security, and control.
By automating peripheral processes and interactions, businesses can enhance efficiency; streamline operations, and foster innovation
By automating peripheral processes and interactions, businesses can enhance efficiency, streamline operations, and foster innovation. However, there are several challenges that need to be addressed to ensure the successful implementation of peripheral automation.
Integration and data flow: One of the primary challenges in peripheral automation is ensuring smooth integration and data flow across various systems of records. Organizations often have multiple legacy systems and databases, making it difficult to aggregate and surface data in a useful model. Incomplete or inconsistent data can hinder automation efforts and lead to inaccurate insights. To address this challenge, businesses should invest in technologies for data collection, cleansing, and modeling. Implementing robust data management solutions, such as data warehouses and data analytics platforms, can ensure a seamless flow of information and enable better decision-making.
Change management: Implementing peripheral automation requires a significant shift in mindset and work processes. Resistance to change from employees can pose a challenge during the digital transformation journey. People may be accustomed to manual processes or have concerns about job security. To overcome this challenge, organizations should focus on change management initiatives. Clear communication, training programs, and involving employees in the automation process can help alleviate fears and foster a culture of acceptance and collaboration.
Legacy systems and technical debt: Many organizations rely on legacy systems that may not be designed to integrate with modern automation technologies. Technical debt resulting from outdated software or customizations can impede peripheral automation initiatives. Upgrading or replacing legacy systems can be a complex and costly endeavor. To address this challenge, organizations should adopt a phased approach to automation, prioritizing areas that can provide quick wins and immediate benefits. Gradually modernizing systems and retiring technical debt over time will pave the way for smoother automation implementation.
"Integration and data flow, change management, legacy systems, security, and talent acquisition are key areas that require careful consideration and proactive measures"
Security and privacy: Peripheral automation involves accessing and managing core records, which often contain sensitive information about customers, employees, and transactions. Ensuring data security and privacy is of paramount importance. Organizations must implement robust security measures, such as encryption, access controls, and regular audits, to protect against data breaches. Compliance with data protection regulations is essential to maintain trust with customers and stakeholders.
Skill gap and talent acquisition: Implementing peripheral automation requires a skilled workforce with expertise in emerging technologies, such as artificial intelligence and machine learning. However, there is a significant skill gap in these areas, making it challenging for organizations to find and retain talent. To overcome this challenge, companies can invest in upskilling programs for existing employees and collaborate with educational institutions or external partners to bridge the skill gap. Embracing a culture of continuous learning and providing opportunities for professional development can help attract and retain skilled individuals.
Peripheral automation is a critical component of the digital transformation journey. While peripheral automation offers immense benefits for organizations embarking on their digital transformation journey, it inherently—through successful implementation and general usage—addresses the challenges it presents. Organizations can unlock the full potential of automation and achieve improved efficiency, productivity, and innovation. Integration and data flow, change management, legacy systems, security, and talent acquisition are key areas that require careful consideration and proactive measures. Companies such as Advaiya are working proactively to enable businesses to be well-equipped to overcome these challenges, thus, enabling businesses to embrace peripheral automation successfully and position themselves for long-term success in the digital era.
By proactively tackling integration, security, change management, data quality, scalability, and user adoption, businesses can overcome these obstacles and maximize the potential of peripheral automation. With careful planning, robust strategies, and ongoing monitoring and improvement, organizations can leverage peripheral automation as a key driver of their digital transformation, enabling them to achieve increased productivity, efficiency, and competitiveness in today's dynamic business landscape.