Making Diversity & Inclusion A Sustainable Reality
Vishwas is an experienced head of human resources with a demonstrated history. He is also skilled in HR Consulting, Retail, Recruiting, HR Policies and Human Resource Development Over the years, corporate India has been compelled to sit up and take note of a critical aspect of employee welfare diversity and inclusion. When we talk about diversity, the tendency is to assume that it has only to do with 'gender'. While gender diversity is the prominent challenge, in a country like India, the challenge of colour is additionally replaced with that of caste, social bracket and cultural associations. Therefore these aspects of diversity demand attention as well. Diversity can be achieved if companies take specific actions and commit to this goal. More importantly for organizational change it is the leaders who have to drive diversity and inclusion.
Gender Diversity,a Bigger Challenge in India
Female participation in the labour market is 27.2 percent compared to 78.8 for men reports United Nations Development Programme (UNDP). Women may be getting more college degrees, but they continue to be under represented in corporate India. Not surprisingly this number is negligible in senior leadership. Some reports suggest that only one in five C-suite leaders is a woman. While many corporates are pioneering inclusion programs that aim at adding and retaining female employees and are committed to gender diversity it has not progressed into a notable shift in most workplaces.
Indian women give up their careers much earlier than professional women in other countries. Studies suggest that the mid 30s are a common age group for women to leave full time jobs. While this could be a result of life events, the exodus can be stemmed by giving their careers proper direction prior to the break. Supervisors/mentors have a crucial role to play here. A professional is more likely to come back to work when she knows what is expected of her and what growth trajectory she can expect in the future. In the absence of a clearly defined career path, an employee coming back after a break would clutch at straws trying to fit roles and employers will potentially have a low employee engagement issue on their hands.
How can companies bridge this divide? Here are a few recommendations:
1)Address Inequality: Companies should address in equality across the spectrum, be it at entry level jobs and
internships or midcareer jobs. Set in place a gender equality system that offers as many opportunities to women as they do to men.
2)CEO Commitment, Cascading Down to All Management Levels: Shared objectives and commitment to this practice builds ownership at the leadership level and an approach that is favourable to inclusion. As the primary connection between leadership and frontline workers, managers must be mindful of how to support and foster a diverse workforce. Scheduling cultural and other sensitivity training could be useful.
3)Communicate Clearly: Set diversity goals and communicate it to your employees. Execute these programs as you would to other activities in your business track its progress and make people answerable.
4)Address Subconscious Bias & Hiring for Diversity: Embracing cultural diversity in hiring practices can help to shake up the implicit bias that often leads to companies bringing on the same sort of people. One way to address and mitigate biases,conscious or subconscious is by creating tools and standards at the company for supervisors and leadership to oversee from hiring to performance reviews. The talent acquisition team should be diverse and the selection process should be focused on behavioural based assessments and feedback from multiple interviewers. More importantly, identifying biases is not enough, people should be taught to step in when they observe instances of bias and discrimination.
5)Foster an Inclusive Environment: Creating an inclusive environment in an organization can be encouraged by formalizing processes related to career progression and feedback systems that allow for regular engagement with the employees. A consistent momentum for communication will build trust with the workforce and nurture relationships that endorse open and direct feedback channels.
6)Gender Ratio & Upward Mobility: There are three areas that need continual attention for gender balance in every company recruitment retention and rate of progression. Companies need to examine and explore how they can move women through their organisation. It is essential to spot aptitude early and give them plenty of opportunities to grow and learn, involving them in key strategic projects that can help develop their skills, and prepare them with the competence to lead the organization. As they move up the corporate ladder, it is essential to institute retooling and re-skilling programmes for them at each level to ensure they are abreast with all the latest developments in the industry. Avoid clustering women in functions that are traditionally dominated by them, like HR and Communications. These gender stereotypes are often seen across sectors, reflecting an alarming trend towards relegating female employees to ‘less critical,lower complexity’ jobs.
7)Build Diversity Friendly Policies: Facilitating workplace diversity may mean creating new policies or modifying current ones system wide, from recruitment to performance evaluations and promotions. Rewarding diverse referrals, allowing for employees to take off work for religious holidays that may not be otherwise observed by the company, flextime and telecommuting benefits to accommodate employees with disabilities, offering on site daycare, making the office space disabled-friendly and extending the option for flexible work hours are some examples of diversity friendly policies.
8)Quotas Don’t Automate Inclusion: Hiring goals may boost diversity numbers,but this won’t automatically create an inclusive culture. To retain and nurture top talent it’s critical to create a positive end-to-end employee experience with a focus on creating conditions that support inclusion on a daily basis and designing ways to measure their impact.
2)CEO Commitment, Cascading Down to All Management Levels: Shared objectives and commitment to this practice builds ownership at the leadership level and an approach that is favourable to inclusion. As the primary connection between leadership and frontline workers, managers must be mindful of how to support and foster a diverse workforce. Scheduling cultural and other sensitivity training could be useful.
3)Communicate Clearly: Set diversity goals and communicate it to your employees. Execute these programs as you would to other activities in your business track its progress and make people answerable.
Diversity can be achieved if companies take specific actions and commit to this goal
4)Address Subconscious Bias & Hiring for Diversity: Embracing cultural diversity in hiring practices can help to shake up the implicit bias that often leads to companies bringing on the same sort of people. One way to address and mitigate biases,conscious or subconscious is by creating tools and standards at the company for supervisors and leadership to oversee from hiring to performance reviews. The talent acquisition team should be diverse and the selection process should be focused on behavioural based assessments and feedback from multiple interviewers. More importantly, identifying biases is not enough, people should be taught to step in when they observe instances of bias and discrimination.
5)Foster an Inclusive Environment: Creating an inclusive environment in an organization can be encouraged by formalizing processes related to career progression and feedback systems that allow for regular engagement with the employees. A consistent momentum for communication will build trust with the workforce and nurture relationships that endorse open and direct feedback channels.
6)Gender Ratio & Upward Mobility: There are three areas that need continual attention for gender balance in every company recruitment retention and rate of progression. Companies need to examine and explore how they can move women through their organisation. It is essential to spot aptitude early and give them plenty of opportunities to grow and learn, involving them in key strategic projects that can help develop their skills, and prepare them with the competence to lead the organization. As they move up the corporate ladder, it is essential to institute retooling and re-skilling programmes for them at each level to ensure they are abreast with all the latest developments in the industry. Avoid clustering women in functions that are traditionally dominated by them, like HR and Communications. These gender stereotypes are often seen across sectors, reflecting an alarming trend towards relegating female employees to ‘less critical,lower complexity’ jobs.
7)Build Diversity Friendly Policies: Facilitating workplace diversity may mean creating new policies or modifying current ones system wide, from recruitment to performance evaluations and promotions. Rewarding diverse referrals, allowing for employees to take off work for religious holidays that may not be otherwise observed by the company, flextime and telecommuting benefits to accommodate employees with disabilities, offering on site daycare, making the office space disabled-friendly and extending the option for flexible work hours are some examples of diversity friendly policies.
8)Quotas Don’t Automate Inclusion: Hiring goals may boost diversity numbers,but this won’t automatically create an inclusive culture. To retain and nurture top talent it’s critical to create a positive end-to-end employee experience with a focus on creating conditions that support inclusion on a daily basis and designing ways to measure their impact.
