5 Technology Trends That Will Dominate In 2021
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The world-changing events of 2020,including the shift to remote working and the emergence of social distancing have accelerated the adoption of digital across enterprises. If this year has proved anything, it is the importance of rapid adaptability in the face of uncertainty. Therefore, to quickly respond to the dynamic business requirements, technology leaders, like you, must embrace the trends that are likely to dominate in 2021 and beyond.
Your digital transformation efforts during the pandemic were replaced by more time-sensitive requirements to ensure business continuity. But in the upcoming year, your focus needs to expand leveraging new-age technologies to future-proof your enterprise and staying ahead of the competition.
According to Gartner, by 2024, 25% of traditional large-enterprise CIOs will be held accountable for digital business operational results, effectively becoming "COO by proxy."
A combination of technology trends can help you accelerate the path to digital for your organization in the upcoming year and beyond:
1. Contextual content services
Manage the end-to-end lifecycle of your enterprise content, from origination to disposition, and provide the flexibility to access and deliver digital content across all channels and devices. Optimizing content services will allow you to digitize documents to extract and attach context to processes. You can provide authenticated, anytime-anywhere access to content and information to your employees for smooth remote working and more informed decision making.
2. Omnichanne land personalized customer engagement
Provide your customers with consistent information regardless of the touchpoint or device so that they are able to perform a variety of transactions across channels. Process and workflow automation with an agile IT infrastructure can help your organization to drive customer-centric innovation.
3. Intelligent automation
Robotic process automation (RPA), artificial intelligence (AI) along with intelligent process automation (BPM) form the three pillars of intelligent automation. You must think of intelligent automation not as a technology implementation but as an end-to-end business transformation to enable smarter decision making and automate repeatable processes by leveraging bots, AI, and BPM.
AI enables increased access to data and insights while RPA allows employees to perform tasks more efficiently in collaboration with robots. RPA and AI are incomplete without BPM which bridges operational silos and provides business agility.
4. Rapid Application Development
With the increase in the adoption of digital technologies due to the pandemic, the speed of application development will be critical in the upcoming year. Low-code automation platforms can help you rapidly develop business applications to respond to the changing business requirements.
5. Data and cyber security
With the shift to remote operations, data and cyber security is going to be crucial in 2021. Business leaders with an eye on security must tap into technologies, such as cloud and SaaS platforms while driving overarching digitization effortstod is cover data vulnerabilities and mitigate risks
The Way Forward
The new digital normal has come with new opportunities for businesses, like yours, to build an intelligent, connected, and future-ready enterprise by proactively adopting technologies.
With economies getting back on track, organizations that don't focus on efficiency, efficacy, and business agility will be left behind. To stay competitive, it is critical for every modern enterprise to respond to changing business needs and evolving customer requirements with speed and agility.
The world-changing events of 2020,including the shift to remote working and the emergence of social distancing have accelerated the adoption of digital across enterprises. If this year has proved anything, it is the importance of rapid adaptability in the face of uncertainty. Therefore, to quickly respond to the dynamic business requirements, technology leaders, like you, must embrace the trends that are likely to dominate in 2021 and beyond.
Your digital transformation efforts during the pandemic were replaced by more time-sensitive requirements to ensure business continuity. But in the upcoming year, your focus needs to expand leveraging new-age technologies to future-proof your enterprise and staying ahead of the competition.
According to Gartner, by 2024, 25% of traditional large-enterprise CIOs will be held accountable for digital business operational results, effectively becoming "COO by proxy."
A combination of technology trends can help you accelerate the path to digital for your organization in the upcoming year and beyond:
1. Contextual content services
Manage the end-to-end lifecycle of your enterprise content, from origination to disposition, and provide the flexibility to access and deliver digital content across all channels and devices. Optimizing content services will allow you to digitize documents to extract and attach context to processes. You can provide authenticated, anytime-anywhere access to content and information to your employees for smooth remote working and more informed decision making.
In the course of recent many years, digitization in the automobile sector has been changing production line floors and the nature of manufacturing
2. Omnichanne land personalized customer engagement
Provide your customers with consistent information regardless of the touchpoint or device so that they are able to perform a variety of transactions across channels. Process and workflow automation with an agile IT infrastructure can help your organization to drive customer-centric innovation.
3. Intelligent automation
Robotic process automation (RPA), artificial intelligence (AI) along with intelligent process automation (BPM) form the three pillars of intelligent automation. You must think of intelligent automation not as a technology implementation but as an end-to-end business transformation to enable smarter decision making and automate repeatable processes by leveraging bots, AI, and BPM.
AI enables increased access to data and insights while RPA allows employees to perform tasks more efficiently in collaboration with robots. RPA and AI are incomplete without BPM which bridges operational silos and provides business agility.
4. Rapid Application Development
With the increase in the adoption of digital technologies due to the pandemic, the speed of application development will be critical in the upcoming year. Low-code automation platforms can help you rapidly develop business applications to respond to the changing business requirements.
5. Data and cyber security
With the shift to remote operations, data and cyber security is going to be crucial in 2021. Business leaders with an eye on security must tap into technologies, such as cloud and SaaS platforms while driving overarching digitization effortstod is cover data vulnerabilities and mitigate risks
The Way Forward
The new digital normal has come with new opportunities for businesses, like yours, to build an intelligent, connected, and future-ready enterprise by proactively adopting technologies.
With economies getting back on track, organizations that don't focus on efficiency, efficacy, and business agility will be left behind. To stay competitive, it is critical for every modern enterprise to respond to changing business needs and evolving customer requirements with speed and agility.
