In India, the IT talent pool continues to remain highly concentrated in cities like Bengaluru, Hyderabad, Pune, and Gurgaon, which generates intense competition, soaring salaries, and resulting in attrition rates of frequently over 20 to 30 percent. This vicious cycle creates disruption in enterprise operations as well as imposing huge cost burdens.

Large-scale rural-to-urban migration continues as youth flock to the cities in search of employment, overburdening city infrastructure and undermining local communities. Another urgent challenge is the ongoing skills shortage. Most graduates do not possess industry-ready skills in new technologies like artificial intelligence, cloud, and automation, forcing companies to spend significantly on retraining. Adding to these problems, corporate social responsibility is too frequently boiled down to compliance tactics instead of a significant driving force for lasting social transformation.

While India has solidified its position as a Global Capability Center hub, a significant share of these units continue to function largely as cost-saving execution engines and not as centers of intelligence, innovation, and value creation. Standing apart from this trend is IPDigital LLC, which has come into existence with a vision to redefine the GCC model by incorporating customer-centricity, measurable results, and inclusive growth at its foundation.

Building Future-Ready Global Capability Centers

IPDigital LLC was formed in 2019 as Micro Strategies’ global vision to bridge best-of-breed talent with next generation delivery models with the ability to scale globally. Based out of Parsippany, New Jersey, with a robust presence in Bengaluru, it was founded to serve Micro Strategies’ global clients and, through the passage of time, grow to become an independent player in the space of transformation.

Right from the beginning, it emphasized the infusion of domain expertise, leading edge technology, and customer-centricity to build its delivery excellence reputation. The organization provides a wide array of services ranging from hybrid cloud engineering to digital workplace transformation, observability and AI Ops, cybersecurity, business process optimization, and enterprise content management. These capability towers are the building blocks of its GCC model; allowing businesses to not only manage costs but also reap speed, scalability, and resilience.

By integrating user-centric design, predictive analytics, and automation within workflows, it ensures that the differentiated services are well attuned to global customer demands

and cultural sensitivities. “We do not view our GCC as a back office function. We see them as global intelligence hubs that must innovate, adapt, and add business value every single day”, says Srinath Narasimhamurthy, VP (Sales & Customer Advocacy), IPDigital LLC.

Expertise, Technology, & Transformative Success Stories

IPDigital LLC’s strength is in its executive leadership and teams formed under their vision. With a combined experience of more than 200 person-years of global expertise, the leadership team has developed delivery models that blend IT infrastructure, digital services, and business platforms in perfect harmony.

The cross functional synergy creates agile pods and flexible delivery frameworks such as D-BOT and D-POD, which drive innovation at speed while upholding operational discipline. The firm gives more emphasis to attributes like strategic alignment, cultural intelligence, ownership mindset, and learning agility in its staff, making them adaptive and future-proof.

At IPDigital LLC, innovation & customer centricity are more than promises, they are the principles on which we build every capability, every team, & every transformation

AI, hyper automation, and emerging technologies are the pillars of its GCC transformation philosophy that shifts businesses beyond the conventional ‘run operations’ thinking into areas where data, intelligence, and innovation power decisions. A highlight win involved a leading international consumer goods manufacturer that wanted to reimagine its digital workplace and drive growth through e-Commerce and supply chain optimization.

Jim Capraro, CEO

It not only brought forth next-gen platforms but also trained and certified teams to integrate directly into the client’s technical stack and processes. Such POD-based teams functioned as integrated extensions of the client’s workforce, allowing for flexible scaling and quicker integration.

This led to a GCC that transformed from operational effectiveness to being an actual innovation hub. Looking back on this achievement, Jim Capraro, CEO of IP Digital LLC described, “Transformation is not about technology alone. It is about how you align people, processes, and intelligence to create measurable and sustainable impact”.

Future Vision

IPDigital LLC aims to place itself as a specialized partner for businesses looking for AI-first, innovation-oriented GCCs. Its strategy involves building AI-enabled observability centers that bring automation and decision intelligence into everyday operations, as well as driving enterprise content management with intelligent classification, compliance automation, and personalized delivery systems.

Through deep investment in frontier technologies and global partnership expansion, it hopes to enable clients to realize real-time decision making, quantifiable business results, and sustained competitiveness. Through the evolution of the company, its purpose remains distinct and that is to create GCCs that are not only functional units but also transformation engines of innovation and insight.