Dr Abhishek Tiwari
Founder Director
And yet, despite knowing how crucial sales is, many businesses still struggle with it. They face patchy processes, untrained teams, and missed opportunities, not because they lack potential, but because they haven’t built the right approach to selling. That’s where Dr Abhishek Tiwari steps in, coaching businesses to turn their products and services into powerful ROI drivers.
An Experienced Sales Whiz
Dr Abhishek Tiwari is an international corporate trainer and the founder of Pinnacle Training and Development Solutions. With 22 years of hands-on experience, he has worked across selling skills, leadership development, performance enhancement, business coaching, and a wide range of soft skills.
So far, he has trained over 28,000 professionals and delivered more than 7,500 hours of sessions across industries for more than 350 companies in India and 12 companies out of India in 6 different countries. He also holds two PhDs, one in written communication skills and another focused on the Prevention of Sexual Harassment at the workplace, and has authored seven research papers.
His sales career began on the ground, going door to door to sell a product that most customers had never heard of.
He started with telecom services, then moved across FMCG and the automobile sector, gaining hands-on experience across different industries and customer segments. Midway, he took a break from full-time work to pursue an MBA, knowing it would add value to his growth. After graduating, Dr Abhishek was recruited by ICICI Bank where he continued his journey in sales.
His foray into training was unexpected. During his time at ICICI, he was nominated to take on the role of Regional Training Manager for Delhi. Instead of relying on formal content or tools, he made use of real-world knowledge and delivery skills, built around storytelling and real-life examples. This style quickly connected with participants leading to his continuation in the training role the following year.
Gradually, Dr Abhishek began to feel the need to build something on his own and decided to take the leap. In 2009, time when soft skills training was still a largely unfamiliar concept for most organisations, he started Pinnacle Training and Development Solutions.
He later expanded his work into sales coaching, starting with his first assignment for a Delhi-based one of the Maharatna company of Govt. of India. Since then, he has coached senior professionals across sectors, including national-level heads of large financial institutions.
His approach focuses on real interaction through role plays, in-basket exercises, simulations, and experience sharing. What sets him apart is his use of original case studies, built entirely from scratch and based on real events, not hypothetical scenarios.
Training That Connects Every Role
Dr Abhishek doesn’t train departments. He trains people. While sales professionals remain a major part of his audience, the learning is never limited to just sales. Whether it’s sales, HR, finance or operations, his programs focus on core skills that every professional needs. Time management, leadership, communication, email writing, decision-making, stress management, and work-life balance are just some of the areas he covers. One of his signature offerings is “Image building through effective written communication”.
Much of this is captured in his books The Untold Secrets of Sales and Sales Secrets 2.0. He is also working on two more books. One shares real transformation stories from professionals and teams and another on writing emails that actually get results.
Understanding Teams Before Coaching Them
What sets Dr Abhishek’s approach apart is the customization he brings to every engagement. He steps into the field with sales teams, observing firsthand how they operate.
Before any training or coaching begins, there’s a clear discovery process. It starts with asking the right questions: What are the objectives? What are the actual problem areas? And most importantly, what changes do the client expect to see after the intervention? That understanding helps design sessions that are relevant and aligned with the company’s larger strategic goals.
Depending on the context, he might also use psychometric tools to assess contextual intelligence or run short interviews with selected team members to get their side of the story, especially when the internal briefing feels incomplete or one-sided.
The Human Element Still Wins
When people talk about how technology is redefining training delivery, Dr Abhishek offers a balanced perspective. For him, no matter how advanced things get, nothing replaces the raw, real human connection that happens inside a classroom.
While AI tools like ChatGPT have made it easier for many to generate training content, Dr Abhishek believes that such tools cannot replicate the authenticity of lived experience. He says “ChatGPT can never be Dr Abhishek”.
This doesn’t mean he’s against technology. Quite the opposite. He sees tremendous value in using technology as an amplifier. Once the classroom magic happens, AI tools, LMS platforms, and even VR can help reinforce and strengthen the learning. For Dr Abhishek, the real potential lies in hybrid learning, where the human experience leads, and technology supports.
Dr Abhishek and his team are actively working in this direction. His courses on Udemy have already reached over 10,000 learners across 125 countries. They’ve invested in an AI-powered e-learning portal and are building out fresh, engaging content for it. Gamified learning is also on the cards.
Looking Ahead
Dr Abhishek isn’t just planning more training sessions. He’s moving towards real partnerships where he’s accountable for outcomes. In some cases, he’s stepping in as a retained sales consultant, helping clients build their teams, fix their sales structure, and drive actual revenue right from scratch.
Alongside this, Dr Abhishek envisions giving back to society through a free Sales Academy for people who’ve never had access to formal learning. He aims to provide field reps, small distributors, and frontline sellers with tools and direction that could actually change their careers.
His approach focuses on real interaction through role plays, in-basket exercises, simulations, and experience sharing. What sets him apart is his use of original case studies, built entirely from scratch and based on real events, not hypothetical scenarios.
Training That Connects Every Role
Dr Abhishek doesn’t train departments. He trains people. While sales professionals remain a major part of his audience, the learning is never limited to just sales. Whether it’s sales, HR, finance or operations, his programs focus on core skills that every professional needs. Time management, leadership, communication, email writing, decision-making, stress management, and work-life balance are just some of the areas he covers. One of his signature offerings is “Image building through effective written communication”.
Much of this is captured in his books The Untold Secrets of Sales and Sales Secrets 2.0. He is also working on two more books. One shares real transformation stories from professionals and teams and another on writing emails that actually get results.
Understanding Teams Before Coaching Them
What sets Dr Abhishek’s approach apart is the customization he brings to every engagement. He steps into the field with sales teams, observing firsthand how they operate.
Before any training or coaching begins, there’s a clear discovery process. It starts with asking the right questions: What are the objectives? What are the actual problem areas? And most importantly, what changes do the client expect to see after the intervention? That understanding helps design sessions that are relevant and aligned with the company’s larger strategic goals.
Depending on the context, he might also use psychometric tools to assess contextual intelligence or run short interviews with selected team members to get their side of the story, especially when the internal briefing feels incomplete or one-sided.
Even a powerful product won’t sell if the people behind it aren’t trained to sell
The Human Element Still Wins
When people talk about how technology is redefining training delivery, Dr Abhishek offers a balanced perspective. For him, no matter how advanced things get, nothing replaces the raw, real human connection that happens inside a classroom.
While AI tools like ChatGPT have made it easier for many to generate training content, Dr Abhishek believes that such tools cannot replicate the authenticity of lived experience. He says “ChatGPT can never be Dr Abhishek”.
This doesn’t mean he’s against technology. Quite the opposite. He sees tremendous value in using technology as an amplifier. Once the classroom magic happens, AI tools, LMS platforms, and even VR can help reinforce and strengthen the learning. For Dr Abhishek, the real potential lies in hybrid learning, where the human experience leads, and technology supports.
Dr Abhishek and his team are actively working in this direction. His courses on Udemy have already reached over 10,000 learners across 125 countries. They’ve invested in an AI-powered e-learning portal and are building out fresh, engaging content for it. Gamified learning is also on the cards.
Looking Ahead
Dr Abhishek isn’t just planning more training sessions. He’s moving towards real partnerships where he’s accountable for outcomes. In some cases, he’s stepping in as a retained sales consultant, helping clients build their teams, fix their sales structure, and drive actual revenue right from scratch.
Alongside this, Dr Abhishek envisions giving back to society through a free Sales Academy for people who’ve never had access to formal learning. He aims to provide field reps, small distributors, and frontline sellers with tools and direction that could actually change their careers.
