Saswad Tours and Travels: Revolutionizing Corporate Car Rental Industry through Experience & Exemplary Services

Sameer Kuwad,FounderDespite being an unorganized sector, the car rental space is growing profoundly in India. Even the corporate car rental sector is expected to be of Rs.2000 crore by 2025. But the challenge lies in offering seamless service that is water tight. Third party contracting is no solution as there is a lack of safety/security compliances and lack of ownership, leading to several untoward incidents.

"With outsourcing it is impossible to achieve standardization in quality. We maintain selfowned and contracted cars only, which helps us control the vehicle conditions and chauffeur services levels," asserts Sameer Kuwad, after working for over a decade with companies like Infosys, Reliance Industries, and Vodafone. From having its own fleet of cars for luxury and spot rentals, to police verified chauffeurs, the company leverages its quarter century of experience to offer personalized and high quality corporate car rental services, with customer satisfaction being the top most priority.

Cars - A Class Apart
Saswad's cars defy comfort and redefine luxury. Every car has news papers, mineral bottles, tissue boxes, and chauffeurs in uniform. For corporates, especially for the top management the highend vehicles are served with juices, specific magazines, eateries, chocolates and much more. Going a step forward, the company has a special app
based product for corporates,which allows individual travellers to select a single seat instead of paying for the entire car and still enjoy a door-to-door service.

We maintain selfowned and contracted cars only, which helps us have a good control on the vehicle conditions and chauffeur service and safety levels

Not just this. Every vehicle is fit-ted with three panic buttons, which if pressed for three seconds sends an emergency SMS to Saswad's headquarter and the respective heads. Further, Saswad's vehicles are speed locked at 80 km/h, adding to the safety of travelling on highways, especially expressways. Despite so much to offer, Saswad's one way packages and fixed tariff for airport transfers are quite pocket friendly.

Technology at its Best
Using robust technology,including round the clock GPS tracking, billing information and an app (iOS/Android) interface for clients and drivers makes the whole experience flawless. Further, this B2B company auto forwards the chauffeur's recent picture to the traveller via email and app to ensure the traveller has all necessary information handy before the travel. Once confirmed, the booking is managed and tracked by a strong team, and the reports for the same are even monitored by the respective team leads and heads. This is how the company has been serving some big names akin to Infosys,Cognizant, WNS, Black & Veatch, and others.

Using Saswad's automated process the user digitally signs the receipt on the app once the ride is over, post which an email gets triggered to the traveller asking for feedback. Action on any negative or neutral feedback is taken care of within 24 hours. To avoid any negative experience Saswad starts from the very beginning. To enter Saswad family, every driver should have minimum five years experience in driving tourist vehicle, well versed with roads, background/police verification, and assessment in Hindi/Marathi to ensure they are behaviorally capable apart from written and face-to-face tests.

Sameer will soon be opening an institute to train drivers on safety norms, policies and others. He is also building an aggregator platform to help end users/consumers to easily pick the cheapest vehicle available near to them at that time. "Always being ahead of the curve has been my forte and will continue to be,"concludes Sameer, who has aggressive plans to expand PAN India and grow revenue at over 30 percent.