Proptension: Embodying Trust & Transparency to Delivery World-Class Property Management Services

Ramesh Mariyappan,Founder & CEO

Ramesh Mariyappan

Founder & CEO

As India has no statutory regulation for property management companies, the industry is rife with treachery & shady business practices. Newspapers are jam-packed with revulsion stories of property managers and tenants – disappearing occupants or rental swindles. Why? Unfortunately, very few property management companies are effusively transparent, thus owners have limited visibility on their assets. To address these deleterious facets of the industry, Proptension is on a novel mission to lead by example. As transparency is the cornerstone of trust, Proptension embodies the traditional values of trust & transparency to offer world-class property management services. “Our dedication & drive keep us poised, which is why we have adopted the measures of transparency & timely reporting, ensuring client’s real reasonable returns from their assets,” asserts Ramesh Mariyappan, Founder & CEO, Proptension.

Ramesh recalls when one of his clients, Nirmal Chandra was finding it difficult to bout the rogue tenant who had stopped paying
rent,utility &maintenance bills, and
wasn’t answering to him since last six months. While he was staying in the foreign land, Proptension with Menaka Ramesh(Co-Founder)at its helm successfully evaded the tenant, technically & legally. Since then, Proptension is managing his property impeccably. Paralleling this, Proptension has resolved problems and supervised properties of many people, whether owner or tenant.

Customer Focused Services
The credit for delivering such laudable services to clients goes to Proptension's enthusiastic & professional workforce compromising of dedicated property managers and the in-house support team for all kind of maintenance (plumbing, electrical & carpentry)that delivers end-to-end services. Fostering customer-owner relationships, Proptension offers customized services that suit the needs of the landlord along withtenant. “Our experts take a free site visit to assess the requirements of the property based on which we make appropriate plans to offer exclusive property management deals. Once we take the responsibility and accountability, we don’t back-out,”adds Menaka. All these services are backed by 24/7 quick assistance service enabling clients to raise their queries/complaints and get a ticket. These issues are then assigned to the concerned team for addressing within low TAT.

Keeping rogue tenant at bay,Proptension does a rigorous screening before getting into the agreement. On the flipside, it does on-boarding, inventory of the property Regular inspections
as well to ensure the property is at good condition. Moreover, issuing 'Form 16'for owners on their TDS, facilitating them on property tax, BESCOM Meter/Katha transfer or certificate & rent receipts for tenants for IT purposes, Proptension streamlines tenant & landlord’s workflow. As a cherry on a top, the payments can be processed online with EMI option for security deposit. Available in two plans - monthly charges of Rs.999, and 10 percent of the rent collected once occupied, the customers can avail these services with no registration or upfront fee.

Menaka Ramesh,Co-Founder

Established in 2014 with a vision to offer best property management solutions to the home owners, Proptension witnessed a mammoth growth of 300 percent in its revenue in 2017-18. The company that is hailed as one of the best customer focused estate management firms operates from Bengaluru & Delhi, and envisions expanding its footprint in other Indian cities with the same objective of ‘customer satisfaction’. “Our vision is to establish ourselves PAN India and build a scalable progressive network that will assimilate homeowners and tenants, and minimize hassle-free processes,” concludes Ramesh.