Customer Satisfaction Is the Building Stone
PrintOnWeb offers various printing services like book printing, documents printing, flyers, posters, brochures, catalogues, stickers, etc. across India. The company delivers to each and every pin code including the tier- 1,2,3cities and the remotest village areas; any city that has a pin code is a deliverable option for the company. Even the service of printing a single document can be availed from the company and can be made delivered within 24-48 hours. The company takes pride in its dedicated customer support and integrated logistics.
Customer Satisfaction is The Core USP
The USP of the company is that it can be reached out through any medium and all customer queries are timely responded and dealt with priority. The customers can even communicate through WhatsApp for prompt responses. The foundation of the company was laid on customer satisfaction and through its unique escalation matrix the company always intends to strict adherence in quality and deliverance.
Real-Time API Helps in Tracking
The State of Art processing centre in Noida is the heart of current operations across India. It has the best equipments' for printing, binding and finishing and best software in the industry for designing, graphics and printing. The complete operations are integrated with its back-end software so that any update in printing can directly be updated on the portal to keep customers up to date. The customer can thus track the order real-time through API.
Through its platform it wishes to cater to more and more MSME and SMEs by MSMEs so that it can tap the most growing segment of India. It also wishes to expand its offline presence and is working towards a zone-wise physical presence in the country to reach out to its customers more effectively
The Dedicated Teams Are the Pillars to Success
PrintOnWeb considers its team as the pillarto its success. In backend team the experts are involved in software and application building along with development. The Marketing team works towards drafting the correct marketing strategies and taking the process forward. The Sales team works towards offerings, pitching, pricing, and customer retention. The production team works on quality of the orders for satisfying the customer's quality expectations and working diligently towards achieving perfection. The customer support team deals with handling all customer issues, grievance redressal along with various logistical issues.
A Zone-Wise Physical Presence across The Country
The future roadmap of the company is to add more offerings to its website and engage more partners on its platforms so that various sellers can use Printonweb. in's platform to sell their offerings. Through its platform it wishes to cater to more and more MSME and SMEs by MSMEs so that it can tap the most growing segment of India. It also wishes to expand its offline presence and is working towards a zone-wise physical presence in the country to reach out to its customers more effectively. The ultimate motto will always be to maintain quality and offer a personalized experience to its customers, thus focusing on customer retention.