Dusters Total Solutions Services: Pioneer of Benchmarked Facility Management Services & Solutions

Jasmer Puri, Jt Managing Director,Shamsher Puri, Managing Director

Jasmer Puri, Jt Managing Director

Shamsher Puri, Managing Director

Burgeoning competition in the corporate world constantly reminds each organization of the significance of providing a safe, clean, productive & secure environment for both employees and clients. Facilitating industries with a gamut of Facility Management (FM) Services and a complete solutions package, Dusters Total Solutions Services (DTSS) consistently delivers these services through its unique assets like a robust Shared Service Centre, governed internal SLAs/KPIs, adherence to the highest level of statutory compliances and a high quality self-delivery model. Shamsher Puri, Managing Director , DTSS, explains, “By our in-depth understanding of client’s needs we add value to his business by upholding high social responsibility and focusing on retention of our trained & skilled manpower Our two decades of experience have enabled us we to develop a unique delivery model and range of services to serve organizations across 50+ cities of India”.

DTSS currently offers Housekeeping, Landscaping, Waste Management, Pantry, Specialized Hospitality, Specialized Cleaning, and Security & Surveillance Services. It also operates & maintains various equipment, engages with clients on various projects like energy management, 99.99 percent business continuity and AMC management amongst others. Enhancing these services,
the ’Hard’ or‘Technical’ services sector of DTSS encompasses Technical, Pest Management, Business Support and Specialised Pharmaceutical Services with 100 percent compliance to USFDA, and other audit requirements as stipulated by various countries. “Our unique asset is our robust Shared Service Centre governed internal SLAs/KPIs, which allows the operations team to focus on service delivery, client engagement and in-time repose to the client queries,” reveals Jasmer Puri, Joint Managing Director, DTSS.

Our unique asset is our robust Shared Service Centre governed internal SLAs/KPIs, which allows the operations team to focus on service delivery, client engagement and in-time repose to the client queries

Setting a High Benchmark
Executing a stringent cycle that begins from comprehending the site/client requirements, creating a site specific SOP document, deploying & training the staff, defining SLAs, creating checklists and auditing for identifying scope of improvement, depicts its robust organizational & governance structure. Adopting technologies like ERP (timely submission of invoices& transparent transactions), app based solutions for tracking services, facial recognition based attendance management systems, transparent audit & feedback mechanism attributes to its high standards of service delivery.

Pivotal moments in DTSS’ journey were the investment it secured from TVS Capital in 2009, the merger of Dusters Hospitality Services and Total Solutions Services in 2009, and collaborating with India’s
foremost Security & Business Service Organization - SIS Group in 2016. Adhering to all regulatory statutory compliances, alignment with government initiatives (including Aadhaar-based employee on-boarding & GST) and certified for ISO 9001:2008, EMS: ISO 14001 & OHSAS 18001, the company unfailingly attends to its customers’ mammoth requirements, delivers standardized services across all their locations, generates faster responses and strictly adheres to robust cash flow compliances.

Shamsher Puri, Managing Director
Decentralizing the entire set of operations into 27 SBUs spread across 1500+ locations and abiding by strong values like team spirit, accountability, professionalism & integrity, DTSS has been growing rapidly with a gargantuan employee base of 27000+, 800+ clients which includes Tata Medical Centre ,Global,Apollo, JSS, Columbia Asia, Vikram, Medica Hospitals, GlaxoSmith Kline Mylan , Strides ,Pfizer, Dr. Reddy’s, Capgemini, Yahoo, CISCO, Altisource, JPMC, Morgan Stanley, Accenture, CGI, and OLA, most of whom have been associated with the company for over five years. Generating revenues of approx. Rs.400crore in 2016-17, the company envisions a revenue of Rs.600 crore during 2018-19 with a 25 percent CAGR. The company has also undertaken an ambitious plan to restructuring the organization for effective governance, upgrading its ERP, payroll and other IT solutions for measuring & monitoring service levels, training, HR interventions, and initiating Key account management and CRM programs.