CSM Technologies: Digitally Transforming Governance

Priyadarshi Nanu Pany,Founder & CEOIBEF (India Brand Equity Foundation) states that Indian IT industry is set to conquer a revenue target of $350 billion by 2025. Driving this surge is the digital democracy in the sub-continent. Consumers today expect high standards of service delivery from both the public & private sector. To address the need of upholding the trust of its citizens, governments today are increasingly open to adoption of tech as a way of life. Only select companies globally are highly focused on leveraging emerging technologies (such as Advanced Data Analytics, Robotic Process Automation, Artificial Intelligence, and Biometrics) for digital transformation of governments. Companies like CSM have been creating path-breaking IT solutions to enhance process efficiencies and quality of service delivery to citizens. The company has its core operations centred on software development, process reengineering, and mobile application development. CSM's strength lies in its capability to partner & deliver at each stage of a project life cycle ­ from pilot to scale ­ the portfolio of services include consulting, UI/UX design, application development (web & mobile), process re-engineering, IT infrastructure management, social media management & analytics driven decision support systems.

Understanding its Portfolio
Every day CSM creates disruptions, owing to a zealous drive for excellence and creativity. It follows an agile delivery methodology with optimum utilization of systems and resources, from the beginning to the end. As CSM facilitates real-time sharing of information and has an in-depth understanding of domains, it possesses the ability to identify areas for tech intervention. This encompasses an array of functions including but not limited to system conceptualization, design and development, platform migration, architectural enhancements and UI conversion, automatic identification and tracking, migration of legacy software systems and processes. It delivers bespoke cross-platform applications, enterprise mobile app development services and communication platforms.

For UI conversion, CSM invests in studying user personas and design applications in alignment with user journeys. CSM's management consulting services focus on clients' most critical issues and opportunities. It brings functional expertise and a complete end-to-end solution together. Moreover, CSM has taken up social media management in the areas of account management & maintenance, content
creation to curation and analytics & insights. It has also established a comprehensive array of programs around various fields of project management, IT consulting and infrastructure management.

Under the stewardship of Priyadarshi Nanu Pany (Founder & CEO, CSM Technologies), CSM has delivered 500+ state-of-the-art, high impact GovTech projects worldwide. CSM's geographical presence in prominent regions of India, Africa (Rwanda, Kenya, Ethiopia) and Middle East (Dubai) has allowed it to solidify its position in the Asia Africa circuit. Its 700+ strong workforce spread globally bring in local insights and connects with local cultures, thus making its solutions more connected & relevant to markets. The high standards of corporate governance established over the last two decades is endorsed by its recognition as a CMMI5 company.

Its strong partner network has helped it to enrich its existing projects with new tech based innovations and expand its reach to new geographical territories. Prominent partners include Adobe, SAS Analytics, Microsoft, Dell, Honeywell, Oracle, ODOO, Decos, IBM, HP Enterprise, L&T, MasterCard and RPG Group. It also works closely with multilateral aid organizations such as World Bank and development consultancies such as Boston Consulting Group.

This pioneering GovTech company harnesses the power of existing & emerging technologies to create tangible impact on efficiency of governance and quality of citizens' lives

Exploring Advantage CSM
CSM's domain expertise inspires confidence in its ability to execute large scale projects and replicate them successfully in other markets
• Mining: Automation of the entire mines & minerals management process in Odisha, Jharkhand and Bihar
• Agriculture & Food Security: Automation of entire food security chain in Odisha, tea trade auction in Kenya and productive safety net program in Ethiopia
• Education: Automation of school mapping & micro planning in Ethiopia, school administration systems in HP, Punjab and Jharkhand, college admissions and lifecycle management in Odisha and Bihar
• Land, Industry & Smart Cities: Single window systems for ease of doing business - land allotment, building plan approvals for investors and several e-governance services for citizens in Odisha, Bihar and Maharashtra
• Healthcare: One stop portal for citizens & administrators to execute state sponsored health insurance, automation of drug distribution in HP and Odisha.
• Government Functions: Automation of grant management in Rwanda, correspondence and file management in Odisha and Bihar

The experience of working with government clients has equipped CSM with the skills to consult multiple stakeholders, bring them to one platform and execute projects phase wise (from minimum viable product to a state of the art digital experience for users). A classic example to corroborate this includes the implementation of a unified admissions platform in Odisha (SAMS) & Bihar (OFSS) that enables One Common Application Form, One Admission Timeline and One Merit List across all streams and colleges (degree & intermediate level) in the respective states.

This domain expertise also gives CSM the strength to conceptualize use cases of emerging technologies in governance. Be it leveraging the Adobe Digital Experience Management platform for creating the state of the art Odisha Tourism portal or the SAS Analytics platform for implementing the Odisha State CoVID Dashboard, the company always strives to push the frontiers of tech based innovations.

For Priyadarshi, the way forward for CSM is to continue its foray into the global markets, build a robust partner ecosystem, and embrace the opportunities presented by technology for digital transformation of public service delivery.