Due to the presence of a considerable number of facilities management (FM) companies, the market appears to be highly fragmented & disorganized, and dominated by small and medium-sized unorganized players. These vendors covering few services with low standards lack in trained staff & technical expertise and hence only cater to a limited number of clients in this end-user industry. This explains the demand for organized players who can revolutionize the ways in which the industry functions. Gurgaon-based Radiance Space Solutions is one such FM provider that acts as a one-stop shop for the varied clients providing (residential, commercial and project spaces) services for all their space enhancement requirements by utilizing state-of-the-art technology available in the global market.

Radiance offers a wide gamut of services covering Deep Cleaning (Using their proprietary 3S Deep Cleaning Process TM i.e. Scrub-Sanitize-Shine), Floor Enhancement, Furniture enhancement & Upholstery Cleaning, Façade Cleaning, Paint Treatments, Pre-site Handover services, Debris Collection & Disposal, Material Shifting, Facility

management services Housekeeping, Pantry Services, along with office support staff (such as Front office executives & Runners) under one roof. It’s committed to provide professional, meticulous & value for money services that not only make workspace hygienic but also enable clients to scale their services to meet the changing business needs. Unlike its contemporaries, Radiance believes that each office is unique and needs a customized solution. Hence, RSS performs an in-depth audit of the office premises, explains the benefit of available service to clients, based on requirement, the company develops customized solutions.

Expertise
As different materials demand distinct cleaning procedures, Radiance employs a unique in-house process to clean items/spaces in a specific style, where the cleaning of the core is followed by using procedures to amplify visual appeal; thereby giving life to each item of the facility and making them almost as good as new. This unique approach is applied in all categories of service, namely residential spaces, commercial and retail spaces along with pre hand over cleaning at projects spaces. For its on-going project works, technical experts from Radiance frequently visit and audit the site to evaluate the IPM (Integrated Project Management) progress and recommend alteration, if required. “A detailed schedule of the benefits along with their commercial evaluation to showcase the cost saving and freebies the client receives, is presented to them along with the proposal. This is a revolutionary new practice exclusively offered by us in the facility management domain,” claims

B Pavan Santosh, BDM, Radiance.

The company adheres to international and top-of-the-line practices for hygienic cleaning and uses the most advanced cleaning machines and tools from global leaders. Its two-tier supervision mechanisms ensure the efficiency of various cleaning methodologies along with optimum utilization of all resources. Receiving real-time feedback by providing a single point of contact and using traditional & digital tools (CRM, Internal ERP, Web portal, Mobile apps for internal team & clients) help Radiance ensure 24x7 support and address the issues within a quick turnaround time of less than 24 hours.

Radiance employs highly trained professionals for separate verticals, whose knowledge is deep enough to use advanced tools and world-class mechanized equipments. It puts great emphasis on training its workforce on SOPs inspired by the international standards, specifically tuned to suit the harsh Indian dust and dirt environment.

Growing its revenue at a 20 percent YOY, with offices in Gurgaon, Bangalore, Hyderabad, Chennai & Pune, the young and enthusiastic team at radiance has served multiple corporates including Google, Facebook, Adobe, Barclays & KPMG, cleaning over two million sq. ft. of commercial spaces and more than a 1000 posh residences including various HNIs and NRIs. Having redefined soft services and emerged as the market leader in the space, Radiance’s experts are researching the gaps in implementing hard services, which would be soon added to its portfolio.