In 2014-2015, Patanjali faced a unique challenge. The conglomerate’s existing Distribution Management System struggled to keep up with rapid growth. At the time, Patanjali’s supply chain needed a robust system that could seamlessly handle a complex network of distributors, retailers, and tier-three city operations. After discovering that market-available solutions either couldn’t meet their operational needs or were cost-prohibitive, Patanjali decided to develop its own software. A dedicated internal team built an effective DMS with integrated POS capabilities, setting a foundation for the future of Bharuwa Solutions. Recognizing the potential of this solution, the group launched Bharuwa as an independent IT entity, positioned to serve clients beyond their own business.

Today, Bharuwa’s flagship POS software, B-POS, offers a comprehensive suite of innovative features that distinguish it in the competitive market. Its omnichannel integration seamlessly bridges online and offline sales channels, providing clients with a unified view of inventory, customer preferences, and purchase history. This cohesive interface is powered by AI-driven analytics that help businesses make data-informed decisions, predicting inventory needs and analyzing customer behavior for optimized sales.

“The plat form’s offline mode ensures that data is locally saved and synced once network access is restored, an essential feature for areas with unreliable connectivity”, says Irendra Chhabra, President, Bharuwa Solutions. Each client can tailor the POS interface to fit specific business needs, including a touchless billing option for quicker checkouts, embedded loyalty programs, and CRM capabilities.

Tailor Made for Diverse Industry

Beyond retail, Bharuwa Solutions has developed industry-specific applications across healthcare, logistics, agritech, and fintech. Its healthcare management system goes beyond standard offerings, encompassing modules like electronic medical records (EMR), queue management, and lab information systems (LIMS). In the dairy industry, the company has pioneered a unique inventory management system that supports a ‘first-expire, first-dispatch’ mechanism to manage shelf life, essential in a sector where product freshness is critical.

The company takes pride in testing all products in-house across Patanjali’s diverse verticals, from FMCG to solar energy, ensuring reliability and performance before rolling out solutions to external clients. This approach allows the company to implement robust and industry-tested systems across multiple sectors without relying on client environments for initial trials.

B-POS is built with flexibility in mind, allowing customers to configure system settings according to their operational needs, providing businesses with full control over the system

Secure Digital Framework

AI and machine learning are applied extensively in inventory prediction and customer behavior analysis, improving efficiency and personalization. In addition, IoT integrations enable real-time operational accuracy, incorporating barcode scanners, RFID tags, and other devices into POS systems to minimize manual errors. Its reliance on cloud and SaaS models offers clients flexibility, data backup, and remote access, ensuring that the software meets modern scalability needs.

Security and data protection are foundational at Bharuwa Solutions, as the team deploys state-of-the-art firewalls and encryption protocols to safeguard client information. It employs role-based access control to restrict sensitive data access, monitors access logs, and maintains a web application firewall to prevent unauthorized network intrusion, creating a robust defense against cybersecurity threats.

The company is building on its advanced AI and predictive analytics capabilities to enhance data-driven decision-making, with a commitment to continuous improvement rather than resting on existing offerings. Alongside this, it is rapidly expanding its industry specific modules, extending its reach beyond healthcare, manufacturing, and retail into hospitality, entertainment, logistics, education, and beauty. The approach includes creating streamlined, vertical solutions tailored to each sector, with product managers developing agile plans to adapt to evolving technology trends every six months. This forward looking strategy also emphasizes a cloud and mobile-first approach, supporting seamless functionality across devices and integrating new technologies like augmented reality, visual recognition, and contactless self-checkout.