Mphasis, the India-based information technology (IT) solutions provider, said it had acquired Silverline, a New York-based digital transformation consulting and Salesforce service partner, for $132.5 million. Silverline will provide Mphasis expertise in Salesforce and sectors that include financial services, retail, healthcare, life sciences, and media and entertainment. The Silverline acquisition is part of Mphasis's plan to prepare for the growth of applied technology and predict trends. Silverline, which launched in 2009, has more than 400 specialists around the world.

The company had a turnover of $54.5 million (CY20), $60.8 million (CY21), and $75.8 million (CY22). "The acquisition will enhance our key strategic initiative of driving a convergence across Customer Experience (CX) transformation, contact center modernization, and conversational artificial intelligence-enabled automation”, said Nitin Rakesh, chief executive officer (CEO) and managing director of Mphasis. “By utilizing the combined power of our organizations, we will build compelling digital interactions for our clients, offer exciting development possibilities for our people, and drive data and AI-led innovation as the Salesforce Ecosystem continues to grow”, stated Gireesh Sonnad, Silverline’s CEO.

"We are encouraged by the enduring investment in the expanding Salesforce ecosystem as well as by the potent combination of Mphasis and Silverline. According to Brian Millham, president and chief operating officer of Salesforce", Silverline has been a valued partner for almost 15 years, delivering continual innovation and value to Salesforce clients via the whole Customer 360 platform. "With the added expertise and scale of Mphasis helping to broaden Silverline's reach, we are excited to empower even more amazing customer experiences together" .