Team siliconindia

• Axis Trustee introduces AVA, India’s first AI-powered virtual assistant in trustee services.
• AVA provides 24/7 real-time support for service queries, requests, and regulatory processes.
• Marks a major step in Axis Trustee’s fintech journey, driving efficiency, transparency, and client-centricity.

Axis Trustee Services Limited (ATSL), a wholly-owned subsidiary of Axis Bank and a leading player in corporate and fiduciary services, has launched AVA (Axis Trustee Virtual Assistant) the first AI-powered chatbot in the Indian trustee services industry. This strategic move marks a milestone in ATSL’s digital transformation journey, reinforcing its leadership in fintech-driven trustee solutions.

AVA is designed to offer real-time, intelligent support to clients, enabling seamless interactions and instant query resolution. With its launch, Axis Trustee aims to enhance customer experience by introducing automation across key service touchpoints, making client engagement faster, more transparent, and highly efficient.

The AI-powered assistant caters to three crucial aspects of client interaction. It provides instant answers to product and service-related queries, offering clients round-the-clock access to accurate information about ATSL’s offerings. For existing clients, AVA facilitates smooth service request management by allowing them to raise, track, and resolve requests efficiently within defined turnaround times. Additionally, the chatbot addresses all process and transaction-related questions, including documentation, compliance procedures, and regulatory guidelines, with precision and consistency.

Rahul Choudhary, MD & CEO of Axis Trustee Services Limited, emphasized the significance of this launch, stating, “AVA marks a pivotal step in our journey towards becoming a digitally empowered, customer-centric trustee partner. In today's fast-paced financial ecosystem, the need for faster, more intuitive client interactions is more critical than ever. AVA goes beyond being a chatbot it reflects our commitment to innovation, transparency, and real-time client engagement”.

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Over recent years, Axis Trustee has made notable strides in reimagining trustee services in India by investing in automation, digital documentation, and now AI-driven customer support. The introduction of AVA underscores the company’s commitment to leveraging technology for delivering superior service experiences. With this innovation, Axis Trustee is not only modernizing client interactions but also positioning itself as a next-generation trustee entity agile, responsive, and future-ready in an evolving financial landscape.